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ProductivIT is an easy to use solution that is very
intuitive, and as a result, many organizations choose
to use the online documentation and customization
guide that comes with the product in lieu of specific
training. In the event that you want to jump-start
your knowledge, ProductivIT offers two different on-site
workshops for your organization.
Administrator Workshop
Overview:
This 3-day workshop is geared for the ProductivIT
administrators or any ProductivIT user that will be
responsible for installation and configuration of
the ProductivIT portal. After attending this hands-on
workshop, the attendees will be able to handle the
following functions:
- Installation and configuration
- User and technician setup
- Setup email assignment rules
- Setup auto-assignment and escalation rules
- Setup service level agreements
- Creation and maintenance of custom views and filters
- Customize the dashboard graphics, links and notes
- Setup of all system codes and functions
- Security features
- Customer self-service portal creation
- Creation of knowledge base
- Reporting and searching
- Other advanced features
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