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The ProductivIT solution can be customized to fit
any organization's goals. There are many customization
options that are available out of the box that can
be accomplished by the ProductivIT administrators.
Some of the box customization options are:
- Creation of views and filters for incidents and
assets
- Specific security roles
- Escalation rules
- Unlimited email templates
- Customized dashboard
- Reporting facilities
- Language selection
- Control of all codes values
- An API and database schema is available to integrate
ProductivIT with 3rd party or custom software
In addition to the built-in customization, ProductivIT
software engineers are available to assist and create
functionality outside of the base product. Customization
options we typically address include the following:
- Collect custom software crash information
- Collect specific hardware or software data not
currently collected
- Allow reporting on additional fields currently
not in the option lists
- Change the XSL views for the machine detail
Contact us
for hourly engineer pricing.
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