ProductivIT is a software product and service business that revolutionizes the way in which PC users receive technical support for hardware or application failures.

Technical support for PCs is a very expensive undertaking today. The main expense of support is the time it takes to determine what hardware and software was running on a computer at the time of a request for support or a system failure. Professional support groups estimate that 80 percent of the total support time is spent in this "condition discovery" phase.

ProductivIT reduces that time to virtually zero.

ProductivIT's intelligent agent software sits in the background on individual PCs and notebook computers. When a user requests support or the computer registers a software or hardware failure, it instantly takes a snapshot of all the operating parameters of the computer at that time. When the computer is connected to the Internet, it sends that snapshot to a central support database. Support professionals or the PC users themselves can then use ProductivIT's web-based tools to find out, where things went wrong with the computer and how to fix it. Manufacturers and software publishers can find out how to optimize their configurations to reduce future problems.