ProductivIT -

Help Desk


I m a g i n e . . .

	...knowing the exact status and configuration of a system and the reason for a support call before the user picks up the phone.

	...reducing the time and money spent on support by up to 80% while increasing quality of service.

	...being able to re-route inbound support calls for non-supported applications to the appropriate vendors.

	...turning a support center into a profit center by identifying potential sales opportunities.

With ProductivIT you no longer have to imagine.

	The core of ProductivIT's award-winning technology is an agent collector that resides on desktops, servers and notebooks. It's lightweight (under 4Mb), and since it remains dormant until activated, it is completely non-intrusive and uses no system resources. When activated, ProductivIT instantly reports over 30,000 fields of system-specific data that is accessible through a secure, centralized, web-based portal. ProductivIT captures event logs, device information, system information, process information, registry information and DLL/EXE version information. ProductivIT is a hosted (ASP) service and there are no additional hardware requirements. The result? Enhanced help desk support capabilities, customized reporting, and unlimited data mining opportunities all designed to help you save money, improve support and increase profit.