ProductivIT™ is a complete Desktop Support Solution that revolutionizes the way in which PC users receive technical support and capture asset inventory information.

Technical support for PCs can be a very expensive undertaking today. The main expense of support is the time it takes to determine what hardware and software was running on a computer at the time of a request for support or a system failure. Professional support groups estimate that 80 percent of the total support time is spent in this "condition discovery" phase.

ProductivIT's intelligent agent software reduces that time to virtually zero. The agent sits in the background on individual PCs and notebook computers. When a user requests support or the computer registers a software or hardware failure, it instantly takes a snapshot of all the operating parameters of the computer at that time. When the computer is connected to the Internet, it sends that snapshot to a central support database. Support professionals or the PC users themselves can then use ProductivIT's web-based tools to find out, in plain English, what the failure was and how to fix it. Manufacturers and software publishers can find out how to optimize their configurations to reduce future problems.