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ProductivIT's Commitment
to Privacy and Security
ProductivIT.com has created this privacy statement
in order to demonstrate our firm commitment to your
privacy. Our aim is to provide the highest level of
service while respecting and protecting our user's
privacy. ProductivIT.com and the ProductivIT software
agent will only request and collect information that
is necessary to properly diagnose a software bug.
ProductivIT will never disclose information submitted
or data collected by our users to any third party
without the express consent of the user except when
required by law or court order to do so.
Information Collected During
Registration
In order to use the ProductivIT Software agent we
require that you provide us with a valid email address.
This address will only be used to contact you with
important information regarding your ongoing ProductivIT
incident reports and news relating to the ProductivIT
software agent and web site. Your email address will
also be made available to your software vendor's support
desk. Affiliated software vendors agree to use your
email address for support purposes only and further
agree that they will not distribute your email address
to any third parties.
Information Collected By
the ProductivIT Agent
One of the ProductivIT software agents
greatest strengths is its ability to quickly and efficiently
collect a large amount of system information and present
it in a way that aids software support desks in resolving
your software problems.
ProductivIT captures application specific information
in its default configuration. Profiles can be created
for each application to specify exactly the data to
collect. The collectors that are currently supplied
with ProductivIT gather the following:
- Process information
- DLL/EXE version information
- Device information
- Registry information (usually customized for an
individual application)
- Windows NT event log
- System information
- Screenshot of desktop at time of crash
The ProductivIT Agent takes great care not to capture
any information that is not vital to the support process.
ProductivIT will never knowingly gather personal data
from your computer.
The only instance in which personal data might be
collected is in the desktop screenshot. If you have
personal or sensitive information displayed on your
computer when ProductivIT is activated it may be captured
in the desktop screenshot, a potentially useful image
file used by your software vendor's support desk to
help identify and diagnose support issues. If you
would rather not have this screen shot sent, you should
select the Suppress screen shot option from the ProductivIT
send report menu. You can also delete any previously
sent screenshots from your personal data page on the
ProductivIT.com web site. The data you send will be
made available only to your software vendor (manufacturer
of the software that crashed) and to ProductivIT.
Affiliated Support Partners
and Third Party Websites
ProductivIT is partnering with many software
vendors in order to provide our users with comprehensive,
high quality support solutions. Each software vendor
is required to agree to the Partner
Privacy Policy which states that information gathered
by ProductivIT and the ProductivIT software Agent
may only be used for problem resolution purposes.
Personal information, such as your name and email
address, is never to be released to any third party
without the user's explicit permission.
The ProductivIT.com web site contains links to other
third party web sites. ProductivIT.com is not responsible
for the privacy practices or the content of such web
sites.
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